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    WSP empowers engineers and scientists with Microsoft 365 Copilot | Microsoft Customer Stories

    See how AI adoption at scale drives measurable productivity gains. This customer story highlights how global services firm, WSP, expanded Microsoft 365 Copilot across its global workforce to support modernization and empower engineers and scientists. Read the customer story to explore results, including; - Higher reported productivity among Copilot users - Potential for accelerated project validation cycles - More time for innovation and collaboration For ideas on how large-scale Copilot adoption can elevate performance at your organization, read the customer story.

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    WSP empowers engineers and scientists with Microsoft 365 Copilot | Microsoft Customer Stories published by Optimising IT

    Managed IT Services & Cloud Solutions Specialists

    At Optimising IT, we challenge the way IT services are delivered. All too often IT can be over-complicated, seen as a costly investment and potentially risky for business owners and IT teams to get right.

    What makes us different is our consultative approach to understand your needs to deliver elegant and future-proof solutions. We also take care to highlight any future investment decisions that may take you down the wrong path and restrict future agility, helping you to avoid costly mistakes.

    What sets us above the rest

    CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

    Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

    HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

    Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

    EXPERT TEAM, SEAMLESS INTEGRATIONS

    Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

    MEASURING SUCCESS, KPI DRIVEN

    Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continuous service improvement from a high-quality baseline.

    FLEXIBILITY, CO-SOURCE OR OUT-SOURCE SERVICES

    Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

    INDEPENDENCE, BUT CONNECTED WITH TRUSTED TECHNOLOGY SUPPLIERS

    We partner with trusted technology suppliers, but we remain independent and only implement technology we know is fit for our customer’s specific needs.